We are delegated to search below position for our client PHD Inc., which is a leading manufacturer of industrial automation actuators, designed to help companies across all industries optimize their manufacturing processes. PHD Inc. was found in 1957 now it is a multinational, worldwide corporation with a professional distributor network serving a wide range of industry. Details please see the company website: www.phdinc.com Application Engineer Reports to: Sr. Segment Manager Knowledge, Skills, & Abilities 2 years experience in customer service preferred.A.A. S. MET/EET degree requiredKnowledge of computers, CAD, pneumatics, hydraulics, and electronics requiredProficiency in Industrial Automation, Pneumatics, and CAD requiredKnowledge of pneumatics, hydraulics, and electronics requiredStrong PHD product knowledge requiredAbility to adapt to change requiredExcellent phone communication skills requiredHigh mechanical aptitude and math skills requiredAbility to work well with others requiredGood writing skills requiredGood verbal skills requiredKnowledge of the sales process requiredAbility to travel when required Functions Sell PHD products.Contribute to the success of PHD and MDN by assisting customers and distributors with sizing and selection of PHD products.Provide technical support for MDN distributors.Assist the PHD Unlimited Director on special projects when required Provide written reports on applications.Quote PHD Unlimited.Troubleshoot problems with customer’s applications.Provide CAD concept drawings.Participate in distributor training schools. Challenges Resolving conflicts with distributors and customers.Adapting to change.Completing multiple tasks in a timely manner.Working with other departments.Protecting PHD from liability. Performance Measures Feedback from distributors, customers, and employees on the quality of service provided.Application to order ratio.Turnaround time of application assistance.Improvements in Customer Service Technicians.SPIN selling skills Principal Accountabilities and Weights 50% Assist customers, PHD customer service, other Application Engineers, MDN distributors, and other departments on product application, technical support issues, and training. 20% Process special product quotes and application projects for customers, market segment managers and distributors. 20% Address problems and complaints that deal with the distributor and customer relative to applications, technical issues and special quotes. 5% Create, document, and implement training presentations for distributor schools. 5% Maintain good attendance and punctuality.
PRI是一家美国独资的制造业投资和咨询管理公司，总部设在北京。公司在华北和长江流域投资有若干家生产型企业，业务涉及电子、机械、化工和医疗器械等行业。因为我们本身具有制造业领域的直接经验，我们也为有兴趣进入或已经进入中国的美国制造业公司提供投资、建厂及管理方面的咨询顾问服务（项目管理、市场调查、财务、人力资源、政府关系等）。PRI倡导多元文化，除了中国人，我们也有美国、新西兰、英国、南非和东南亚的雇员。 Pacific Resources International (PRI) is a privately-held USA Holding Company for manufacturing investments in China. Through leveraging our management capabilities at our China factories and offices, we provide consulting and assistance for new manufacturing start-ups or restructuring of existing factories. PRI is an organization with proven expertise in building businesses in China and surrounding regions. PRI is headed up by a team comprised of individuals from the United States, New Zealand, South Africa, and Malaysia, and is focused on building best practice business operations 欲了解更详细信息请登录www.priusa.com 电子邮箱：firstname.lastname@example.org 公司网站：http://www.priusa.com